Client Videos

Testimonials

HIGHLY VALUED AND RELIABLE!

Our office equipment from U.S. Business Systems does everything for us, so it was a great purchase at a great price. While we have only had a problem a couple of times with our machine in several years, your service is second to none. We can call with a question and receive immediate attention. One time we required a technician and he came the same day. We are also automatically shipped supplies. We feel we are so valued as a customer and as a small non-profit that depends on this one piece of equipment, it is essential to our business. Why would I use anyone else? We are confident in US Business Systems products and services!

Cathi Garn – Sturgis Area Chamber of Commerce

GOOD, CARING, DEPENDABLE PEOPLE!

It’s all about the relationships for me personally. I knew that U.S. Business Systems would take good care of us because I trusted the people that work there. As far as the service is concerned anytime we have had an issue (usually technology related) we have always appreciated the quick and timely response that we have received. Rick, on the helpdesk is a very patient with us and has always been able to figure out and fix our issues. I would strongly recommend US Business Systems to anyone who is looking for a dependable company with Good People!

Jim Parrish – Coldwell Banker Real Estate

TIME SENSITIVE

U.S. Business Systems responds quickly to our requests, whether it is service on our equipment or supplies needed ASAP. They have always solved our problems within a workable timeframe. We are glad we switched to them; they are much better than our previous supplier experiences.

Kathy Sponseller – Goshen Chamber of Commerce

INTEGRITY & TRUSTWORTHINESS

The single biggest benefit is the customer service! We can trust your word and in this day and age, that is huge! We have been with U.S. Business Systems for 26 years. Why would anyone look anywhere else? They have top of the line product, and in the past when someone has asked me – my favorite thing to say is … “our copier does everything except make the original!” 😊

Patricia Bainter – Brenneman Memorial Missionary Church

ATTENTIVE TO OUR NEEDS

U.S. Business Systems has provided us with very attentive support from sales, to service, to any special requests. They keep our equipment current and our supplies fully stocked. Very helpful relationship.

Angie McCraner – AmeriKart Corporation

IT’S ALL ABOUT CUSTOMER SERVICE!

We love the “one stop shopping”. Our copiers, toner, and service all come from U.S. Business Systems. There is no finger pointing. Which to us, this is a major time saver and convenience. U.S. Business Systems has TOP NOTCH customer service! They truly make each us feel like we’re their only client. They take our issues personally and do everything they can to work it out. Example: we had an office that ran out of toner (month end processing was happening, and printing was at an all-time high). U.S. Business Systems made a special trip to deliver the toner that day. They didn’t think twice about it. They didn’t say “we’ll have to overnight it and charge you expedite charges”. They offered on their own to deliver it and that goes a long way with customer service.

Jennifer Montel – Rieth-Riley

GRATEFUL FOR THE RELATIONSHIP

The biggest benefit of partnering with U.S. Business Systems is the quick response time and their technician’s ability to solve our problems when it comes to printing and scanning. We have been very grateful with the way Tim has us obtain new copiers when we needed them.

Kathy Schneider – St. Margert’s House

SUPPORTIVE & CARING BUSINESS PARTNER

The thing I love about U.S. Business is the support we receive. The service and salespeople are great because they communicate well and always demonstrate how important you are to them. U.S. Business Systems feels like family; they know my business and really listen and get to know my issues and help our business run better. If you want a business partner that will always work hard to make your company great, you need US Business Systems. The best!

Bill Loux – Orchard Hills Country Club

KNOWLEDGEABLE, ATTENTIVE & RESPONSIVE

The single biggest benefit for being with U.S. Business Systems is the customer service response and knowledge. When we purchased a new piece of equipment and had questions, Caitlyn was very quick to answer our questions and if she was unsure, she checked and called us back very quickly. Rick also was very helpful. When we have needed on-site service, a technician came here, and had our down equipment up and running perfect again in no time at all. To us, response time is what is important, and US Business Systems is very responsive!

Marita Kreps – Brown & Brown General Contractors, Inc.

RELIABLE AND FAST

We like our relationship with U.S. Business systems. They offer fast customer service and their equipment works great. If you are looking for a provider to take care of your office technology, you cannot go wrong with U.S. Business Systems.

Pam Alles – Colbin Tool

HIGHLY VALUED, 28 YEAR RELATIONSHIP

U.S. Business Systems has provided us highly reliable service, from sales, to technical services, and administration. We feel that we have always received great value and customer service, no question!

Lisel Plunkett – Forest River

Trustworthy, Local & Helpful

The biggest benefit of using U.S. Business Systems is how Trustworthy and responsive they are. When it comes to technology, there are always more options out there and I would never have time to research. I know that when I reach out to U.S. Business Systems to request help on a problem we have, I get options on solutions and will not be told the most expensive option is the only one. They provide several solutions with reasonable price points, and everything has worked out really well. As for responsive, it isn’t often you can contact a company and they are at your door that same day. I’m treated as a person that knows about technology, and so when I call, they don’t bother to make me run through all the beginner questions before believing me that there is an issue. Communication with them I feel is among some of the best I have seen in the industry. I use many different services and companies, and the only time I hear from most of them is when I call and need help. However, with U.S. Business Systems, I get regular calls and emails checking in on our business to make sure everything is working and to just generally catch up on how our business is doing. I feel like most of the people I talk with are more friends than just business acquaintances. I cannot express enough the importance of having the option to have a tech come onsite the same day. There are just times when you are in a serious bind and need help, I always get help within minutes of calling. Keep business local!

Brian Thomas – Wolverine Corporation

OUR MOST TRUSTED BUSINESS PARTNER!

U.S. Business Systems’ customer service has been outstanding. Their response time & follow up is faster and better than we have experienced with other suppliers in the past. They have become one of our most trusted Business Partners, so USE THEM!

Bruce Hill – Forest River

THEY TAKE INITIATIVE!

U.S. Business Systems does an impeccable job of making our printing, supply and IT services seamless, and “hands-off” for us. They take the initiative, so we don’t have to! They own the process for us! Our problems are their problems, and they are very responsive if we have a need. We have a very high level of confidence in U.S. Business Systems! In a business environment that requires a very high level of competence and responsiveness, U.S. Business Systems sets the bar very high. We totally trust them!

Hugh Johnson – J2 Marketing

Secure and Knowledgeable 

The biggest benefit to Best Formed Plastics since working with US Business Systems, is the sense of security & prompt knowledgeable responses we receive from US Business Systems. We have experienced a lot of growth in the past 15 years & along with that comes unforeseen problems. US Business Systems has grown right along with us & always has new & improved ways of functioning. All employees at US Business Systems have always gone above & beyond to fix any I.T. or equipment problems. I can call the service desk with my request, & are normally contacted back within the hour (sometimes in minutes) When we need office products,such as toner & paper, I just send an email & the product arrives the next day.

We have been approached by a few competitors, but we have no interest in pursuing another vendor. I have told these competitors the same… No interest in changing vendors.

I believe US Business Systems has a great group of employees. Each & every one that I have dealt with has always been friendly, professional, and eager to please. They know how to get the job done!

If someone approached me about choosing an IT service, I would highly recommend US Business Systems.

Thank you for all the US Business Systems team does for us on a regular basis.

Jane Stewart – Best Formed Plastics

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