About Us

The customer first

From the very beginning, U.S. Business Systems made it a priority to keep customers happy by providing the best service in the industry. As the company approaches its 30th Anniversary, service is still the core of the business and we are proud to have consistently delivered on our promise to the thousands of customers we now serve.

Provide superior customer service delivered with integrity
Always act professionally with clients, vendors and employees.
Invest in yourself, continuously learn and grow.
Strive for your personal best.
Be a good citizen.

Mission Statement

U.S. Business Systems will build stronger bonds with you, our clients, by creating and delivering proven value through customized hardware, software, and services for today and tomorrow.

Why U.S. Business Systems?

HIGHLY VALUED AND RELIABLE!

Our office equipment from U.S. Business Systems does everything for us, so it was a great purchase at a great price. While we have only had a problem a couple of times with our machine in several years, your service is second to none. We can call with a question and receive immediate attention. One time we required a technician and he came the same day. We are also automatically shipped supplies. We feel we are so valued as a customer and as a small non-profit that depends on this one piece of equipment, it is essential to our business. Why would I use anyone else? We are confident in US Business Systems products and services!

Cathi Garn – Sturgis Area Chamber of Commerce

KNOWLEDGEABLE, ATTENTIVE & RESPONSIVE

The single biggest benefit for being with U.S. Business Systems is the customer service response and knowledge. When we purchased a new piece of equipment and had questions, Caitlyn was very quick to answer our questions and if she was unsure, she checked and called us back very quickly. Rick also was very helpful. When we have needed on-site service, a technician came here, and had our down equipment up and running perfect again in no time at all.  To us, response time is what is important, and US Business Systems is very responsive!

Marita Kreps – Brown & Brown General Contractors, Inc.

IT’S ALL ABOUT CUSTOMER SERVICE!

We love the “one stop shopping”. Our copiers, toner, and service all come from U.S. Business Systems. There is no finger pointing. Which to us, this is a major time saver and convenience.  U.S. Business Systems has TOP NOTCH customer service! They truly make each us feel like we’re their only client. They take our issues personally and do everything they can to work it out. Example: we had an office that ran out of toner (month end processing was happening, and printing was at an all-time high). U.S. Business Systems made a special trip to deliver the toner that day. They didn’t think twice about it. They didn’t say “we’ll have to overnight it and charge you expedite charges”.  They offered on their own to deliver it and that goes a long way with customer service.

Jennifer Montel – Rieth-Riley

HIGHLY VALUED, 28 YEAR RELATIONSHIP

U.S. Business Systems has provided us highly reliable service, from sales, to technical services, and administration. We feel that we have always received great value and customer service, no question!

Lisel Plunkett – Forest River

GOOD, CARING, DEPENDABLE PEOPLE!

It’s all about the relationships for me personally.  I knew that U.S. Business Systems would take good care of us because I trusted the people that work there.  As far as the service is concerned anytime we have had an issue (usually technology related) we have always appreciated the quick and timely response that we have received.  Rick, on the helpdesk is a very patient with us and has always been able to figure out and fix our issues.  I would strongly recommend US Business Systems to anyone who is looking for a dependable company with Good People!

Jim Parrish – Coldwell Banker Real Estate

TIME SENSITIVE

U.S. Business Systems responds quickly to our requests, whether it is service on our equipment or supplies needed ASAP. They have always solved our problems within a workable timeframe. We are glad we switched to them; they are much better than our previous supplier experiences.

Kathy Sponseller – Goshen Chamber of Commerce

INTEGRITY & TRUSTWORTHINESS

The single biggest benefit is the customer service! We can trust your word and in this day and age, that is huge! We have been with U.S. Business Systems for 26 years. Why would anyone look anywhere else? They have top of the line product, and in the past when someone has asked me – my favorite thing to say is … “our copier does everything except make the original!” 😊

Patricia Bainter – Brenneman Memorial Missionary Church

RELIABLE AND FAST

We like our relationship with U.S. Business systems.  They offer fast customer service and their equipment works great.  If you are looking for a provider to take care of your office technology, you cannot go wrong with U.S. Business Systems.

Pam Alles – Colbin Tool

THEY TAKE INITIATIVE!

U.S. Business Systems does an impeccable job of making our printing, supply and IT services seamless, and “hands-off” for us. They take the initiative, so we don’t have to!  They own the process for us! Our problems are their problems, and they are very responsive if we have a need.  We have a very high level of confidence in U.S. Business Systems! In a business environment that requires a very high level of competence and responsiveness, U.S. Business Systems sets the bar very high. We totally trust them!

Hugh Johnson – J2 Marketing

ATTENTIVE TO OUR NEEDS

U.S. Business Systems has provided us with very attentive support from sales, to service, to any special requests. They keep our equipment current and our supplies fully stocked. Very helpful relationship.

Angie McCraner – AmeriKart Corporation

OUR MOST TRUSTED BUSINESS PARTNER!

U.S. Business Systems’ customer service has been outstanding. Their response time & follow up is faster and better than we have experienced with other suppliers in the past. They have become one of our most trusted Business Partners, so USE THEM!

Bruce Hill – Forest River

GRATEFUL FOR THE RELATIONSHIP

The biggest benefit of partnering with U.S. Business Systems is the quick response time and their technician’s ability to solve our problems when it comes to printing and scanning. We have been very grateful with the way Tim has us obtain new copiers when we needed them.

Kathy Schneider – St. Margert’s House

Trustworthy, Local & Helpful

The biggest benefit of using U.S. Business Systems is how Trustworthy and responsive they are. When it comes to technology, there are always more options out there and I would never have time to research. I know that when I reach out to U.S. Business Systems to request help on a problem we have, I get options on solutions and will not be told the most expensive option is the only one. They provide several solutions with reasonable price points, and everything has worked out really well. As for responsive, it isn’t often you can contact a company and they are at your door that same day. I’m treated as a person that knows about technology, and so when I call, they don’t bother to make me run through all the beginner questions before believing me that there is an issue.  Communication with them I feel is among some of the best I have seen in the industry. I use many different services and companies, and the only time I hear from most of them is when I call and need help. However, with U.S. Business Systems, I get regular calls and emails checking in on our business to make sure everything is working and to just generally catch up on how our business is doing. I feel like most of the people I talk with are more friends than just business acquaintances.  I cannot express enough the importance of having the option to have a tech come onsite the same day. There are just times when you are in a serious bind and need help, I always get help within minutes of calling.  Keep business local!

Brian Thomas – Wolverine Corporation

Why I come to work:

The Coffee

The People

To make the world a better place

The Numbers below are 100% accurate.

Daily ND vs Michigan Debates

%

Time Spent Pranking

The Office (Tv show) References

*Disclaimer:  We never use Photoshop to partake in playful antics in the office. We promise.

Family Traditions

ANNUAL SB CUBS FAMILY PICNICS

CHILI COOKOFF

FANTASY FOOTBALL TEAMS

CHRISTMAS PARTY

Z

MONTHLY FITNESS CHALLENGES

HUMP-DAY DONUTS

SUMMER DEPARTMENT COOKOUTS

PIZZA FRIDAYS

Executive team

Michael Kidd

Michael Kidd

President & CEO

Michael has over 30 years of experience in the industry across the Midwest. Since joining the USBUS team, he has grown the company through innovative ideas and a focus on the future of the industry. Mike strongly believes in investing in himself by learning as much as possible about anything he can get his hands on. Ask him anything Disney related and he’s sure to know the answer, as that is his family’s favorite vacation spot.

Caitlyn Miller

Caitlyn Miller

Technology Sales Manager

Caitlyn is a focused and energetic graduate from the Judd Leighton School of Business and Economics at Indiana University South Bend. She has been on the USBUS team for the past 4 years fulfilling several capacities in the sales/marketing department. Caitlyn is an exemplary example of our core values, always striving to provide superior customer service delivered with integrity. In her free time she works in her flower gardens, visits family, and spends time with her husband and 2 dogs.

Ron Hulett

Ron Hulett

I.T. Project Manager

Ron is one of the original founders of USBUS, along with his brother, Tim Hulett, and friend, Dan Foster. Today he oversees the direction of the IT department. He provides customers with solutions to better manage and secure data, documents, and devices. Ron is heavily involved with his church, community, and organizations like the Business Technology Association.

John Domka

John Domka

Service Operations Manager

John supervises and coordinates the activities of the service technicians to ensure that our customers are taken care of in a timely manner. In his free time, John enjoys photography, exploring nature, attending concerts, target shooting, and golf. He is a member of Knights of Columbus and active in other church groups in the community.

Tabor Franco

Tabor Franco

Finance Manager

Tabor wears several hats in the company. He ensures the future of the company remains healthy, as head of finances.  Additionally, he is the HR manager and assures that our employees are treated fairly, receive affordable benefits, and as a company, abide by the laws of the state.  In his free time, he is very active in the community. He sits on the board for Habitat for Humanity of Elkhart County and volunteers with Pet Refuge of South Bend.

Mark Polomcak

Mark Polomcak

Supplies Sales Manager

Mark has spent many years in this industry and still shows his passion of helping his customers first. His focus is to provide them with both OEM and compatible aftermarket supplies for their printers which produce exceptional results and reduce the customers expenses. Outside of work, he enjoys spending time with his family, cooking, eating, and when there is snow – snowmobiling.

Tim Hulett

Tim Hulett

Merket Development Manager

Tim is one of the original founders of USBUS which started in 1992. He has remained involved and dedicated to ensuring that USBUS is following through on the commitments that we made with our customers. In addition, he informs companies about other products and services that we offer that could possibly streamline the processes, increase efficiencies, and provide a better return. In his free time, he enjoys camping, hunting, fishing, boating, and snowmobiling. Tim serves on a School Foundation Board and donates his time to several non-profits every year.

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